Whatever questions come to mind while using Pojko — accounts, payments, bonuses, games, or security — you'll find clear answers right here on the FAQ page.
Select the category your question falls under and jump straight to the relevant answer.
Answers to all questions about opening a Pojko account, login issues, password resets, and KYC verification.
Deposit and withdrawal rules, processing times, minimum amounts, and troubleshooting for Mobile Banking, Nagad, and Rocket.
How to claim your welcome bonus, cashback, free spins, and referral bonus — and what the wagering requirements are.
Slots, Sports, Fish Game, Bingo — how to play, minimum bet amounts, and what to do if you run into issues during a game.
How secure is your account and personal information, what 2FA is, and what to do if you spot suspicious activity.
Find straightforward answers on downloading, installing, and updating the Pojko app, plus fixes for common technical issues.
If you can't find the answer you're looking for, the Pojko customer support team is always here to help.
Pojko is one of Bangladesh's most trusted online gaming platforms. Thousands of active users play and transact securely on Pojko every day. This FAQ page was created to help both new and existing users quickly find answers to their questions.
Opening a Pojko account is quick and straightforward. You can complete registration in just a few steps and start gaming right away. Make sure to enter accurate details during sign-up — especially your mobile number and email, as these are needed for verification and password recovery. Pojko enforces a one-account policy, so only one account per person is allowed.
Pojko recommends enabling two-factor authentication (2FA) to protect your account. This significantly reduces the risk of unauthorized access. You should also change your password regularly and never share your login credentials with anyone.
Pojko supports Bangladesh's most popular mobile banking methods — Mobile Banking, Nagad, and Rocket. Deposits are credited to your account almost instantly. Withdrawals are also fast and are completed within 2 hours in most cases. Your first withdrawal will require identity verification, which makes all future transactions smoother.
Pojko has no hidden charges. However, mobile banking operators may apply their own service fees. The minimum deposit is BDT 300 and the minimum withdrawal is BDT 500, so users of all levels can transact comfortably.
Pojko regularly offers a variety of bonuses and promotions. New users receive a welcome bonus, while existing users can enjoy cashback, free spins, and special tournament bonuses. Always read the terms and conditions carefully before claiming any bonus — pay particular attention to wagering requirements and expiry dates.
Pojko puts user security first. The platform uses SSL encryption, conducts regular security audits, and follows strict data protection policies. Pojko also promotes responsible gaming — tools for setting personal limits, self-exclusion options, and support for problem gamblers are all available. Remember, gaming is for entertainment — keep it within your limits.